SERVICES

Business strategy development, Marketing communications,
Customer support centre and 24/7 operational support.

E-gaming platform

Oryx provides full fledge e-gaming platform services, including legal advisory and consulting services in connection with operational licensing in Curacao, Malta, Isle of Man, Alderney and local licensing regimes in the EU and Latin America. We also provide consulting services in connection with local and regional banking and payment processing service providers. Once licensing, banking and payment processing are set up, product mix is defined and 3rd party content is integrated.

Custom content development

Oryx team consists of game designers, creative artists, mathematicians, programmers and sound experts with years of experience in online and landbased gaming. Oryx custom game portfolio is a well balanced collection of classic iron repertoire topped with fresh concepts packaged in entertaining and exciting new games. Custom games are developed in cooperation with clients and local content development studios.

Hosting and IT

We provide complete technology solutions in a stable environment, based on client’s unique business needs. IT infrastructure management includes hosting, databases, technical support, domain management and a full suite of security services.

Web Production and development

Oryx web development team provides creatives, website designs, user interfaces, banners and other promotional materials that will enhance user experience and build brand awareness.

Marketing and communications

When it comes down to presenting your business, our marketing experts will deal with planning, design and execution of your brand specific marketing and loyalty programs.

Player acquisition and registration

We build and execute acquisition strategies across various communication channels, tools and methods such as Affiliates, AdNetworks, Social Media, SEO, SEM, e-mail, PR, and Sponsorship. Geo-location and KYC information services are used to properly verify and register players.

CRM – player conversion,
retention and reactivation

Oryx CRM tools enable real time 360 degree overview of all relevant player activities, communication and player segmentation so that propositions and campaigns will maximize player Lifetime Value. CRM system also helps resolve player issues in real time and increases conversion, retention and reactivation rates and boosts the overall player activity.

Customer support

Our professionally trained customer and multinational service team provides support for players from various language areas throughout their gaming experience, from the sign-up process to the successful withdrawals. A happy customer is a returning customer and our support team is expert in making your players feel welcomed and appreciated, 24 hours a day, 7 days a week, via live chat, phone and email.

Payments

Oryx financial management services offer controls and security on both incoming and outgoing transactions, delivering premium deposit and withdrawal services to players, management of bank transfers and transactions with approved payment providers, managing high volume processing and multi-currency transactions.

Risk & Fraud

We rigorously employ fraud prevention processes, monitoring and analysis of transactions, automatic flagging or blocking of activities that can present a potential risk. Fraud prevention services protect our customers and their players, aiming at lowering the level of chargebacks towards minimum.

Reporting

Oryx provides a real time overview of player activity, communication and segmentation, so that propositions, loyalty campaigns and communications are specific and relevant, allowing for maximized player lifetime value.

Business Intelligence

In combination with CRM and reporting services, we constantly work towards improved conversion and retention rates using  tools that will allow us to execute active real time monitoring, workflow and business process monitoring, automated campaign management, multidimensional forecasting, multidimensional real time reporting and prepare fully personalized dashboards and personal and public reports.

"We continuously maintain client focused approach and
carefully listen to the changing needs of the gaming segment."